General terms and conditions

GENERAL TERMS AND CONDITIONS The following GENERAL TERMS AND CONDITIONS govern the manner and rules for using the albalunashop.com.

Definitions Seller – the company "FASHION BRANDS GROUP" Ltd., with registered office and address of management in Sofia, 3 "Lunna Paprat" Str., registered in the Commercial Register of the Republic of Bulgaria under UIC 203123355, Manager: Elena Ivanova, phone number: +359 898 533 393, email address: sales@fashionbgroup.com; other means of communication with the Customer: (https://www.instagram.com/albaluna.shop/) Website – the internet address albalunashop.com, as well as all applications providing the Customer access to the catalog of products offered at the specified address. Customer – any person who has visited the Website and/or used its Services or content. Buyer – any Customer of the Website who has reached the age of 18, has provided a delivery address within the territory of the Republic of Bulgaria, and has made a payment in favor of the Seller. Account – a standard username and password selected by the Customer, providing access to all goods and Services offered on the Website, as well as the possibility of exchanging information with the Seller. Order – a request from the Buyer for the purchase of previously selected goods and services offered on the Website. For the avoidance of doubt, only requests with a delivery address within the Republic of Bulgaria shall be considered Orders. Distance Contract – an order sent by the Buyer to the Seller for goods offered on the Website. For the avoidance of doubt, each individual Order shall be treated as a separate contract. Services – the provision of any electronic services by the Website in order to enable the Customer to communicate with the Seller and/or purchase the goods offered in the Website catalog. Electronic Voucher – a random combination of letters, numbers and symbols. This combination is sent by the Seller to the Buyer in the event that the latter chooses to purchase an electronic voucher. The Electronic Voucher provided to the Customer is equal to the amount paid by the latter. The Electronic Voucher may be used once and within a period not exceeding one month from the date of its issuance. When using an Electronic Voucher, the amount already paid shall be deducted from the Order value. Promo Code – a random combination of letters, numbers and symbols granting the Customer the right to use a fixed and/or percentage discount from the Order value. Promo codes are provided by the Seller to the Customer via email or via a banner on the Website, with a validity period of one calendar month. Free Delivery – in the event of an Order with a value exceeding €80 / 156.47 BGN (eighty euro), the delivery costs shall be borne by the Seller. Delivery is carried out by a courier company to an address specified by the Buyer. Paid Delivery – in the event of an Order with a value below €80 / 156.47 BGN (eighty euro), the Buyer shall pay the delivery costs of the ordered goods and services. Delivery is carried out by a courier company to an address specified by the Buyer. For the avoidance of doubt, delivery costs are fixed at €5.99 / 11.71 BGN (five euro and ninety-nine cents), VAT included, regardless of the size and/or weight of the shipment. Courier – Orders placed through the Website are delivered via the courier company "Speedy" AD. Order Receipt – the date on which delivery to the address specified by the Customer has been completed. Cart – a virtual list consisting of the goods selected for purchase by the Customer. Final Price – all costs incurred by the Buyer in connection with the purchase of the goods, including delivery costs. For the avoidance of doubt, where the Customer benefits from Free Delivery, such costs shall not be included and shall be borne by the Seller. Virtual POS Terminal – a system integrated into the Website for payments via debit and credit cards. The information used for payment through the POS terminal is processed solely by the bank.

General Provisions With these Terms and Conditions, the Seller, represented by "FASHION BRANDS GROUP" Ltd., declares that it complies with all applicable national regulations regarding the protection of Customers' personal data and processes such personal data in accordance with its Privacy Policy, which is available on the Website. Access to restricted sections of the Website is granted upon registration or login into an Account. Registration is completed by the Customer through filling in a standard form published on the Website. Direct access to the registration form is available on the Website. Access to the Website may be unilaterally restricted or blocked without prior notice in the event that the Customer is found to misuse the content and/or the goods and Services provided. Upon registration and upon confirmation of each Order, the Buyer confirms that they have read and accepted these Terms and Conditions. All prices listed in the Website catalog are in EUR/BGN per item. The Seller makes efforts to maintain an up-to-date price list but reserves the right to update or discontinue discounts, promo codes, or campaigns at any time without prior notice. Any price reductions are carried out in accordance with the applicable provisions of consumer protection legislation. ALBALUNA SHOP does not individualize prices based on automated decision-making involving personal data processing. Product ranking is determined based on Customer-selected filters such as sale items, recommended items, date, name, and price order. The Seller makes significant efforts to maintain the accuracy of the information presented on the Platform and complies with all legal requirements regarding product conformity. Product characteristics and prices may be changed at any time. The Seller reserves the right to amend these Terms and Conditions unilaterally without prior notice. Differences between online and in-store prices may occur. The Website uses manufacturer-provided data for product colors, and slight differences may occur due to device settings and perception. Orders are accepted only with a valid delivery address within the Republic of Bulgaria.

Confidentiality By providing personal data, the Customer agrees that such data may be used by ALBALUNA SHOP for account management, order processing, communication, marketing, and statistical purposes. The Customer agrees to grant the Seller unlimited access to any information submitted via the Platform, unless otherwise required by law. The Customer consents to being contacted by the Seller or third parties such as couriers, partners, or authorities where required.

Ordering Products Orders may be placed as a guest or registered user. An Order is considered submitted upon receipt of an automatic confirmation email and confirmed upon receipt of a shipment email with a tracking number. The Seller shall not be liable for stock unavailability prior to Order confirmation. In case of unavailable items, the Buyer may choose to remove them or cancel the Order. Refunds for unavailable items paid by card shall be returned to the same card. Each Order constitutes a separate Distance Contract. Orders placed during weekends or holidays are processed on the next working day.

Payments Orders may be paid via cash on delivery, debit/credit card (Visa, MasterCard), bank transfer, or installment credit via TBI Bank.

Delivery Goods are shipped after Order confirmation. Delivery time is up to 3 working days during regular periods and up to 5 working days during sale periods. Delivery options include courier office, address, or parcel locker. Orders remain at the courier office for up to 10 days before cancellation.

Returns and Withdrawal The Buyer may cancel an Order within 1 hour of placing it. Products may be returned within 14 days if unused, with all tags intact, and in original condition. Return shipping is at the Buyer’s expense. Certain items such as underwear, swimwear, jewelry, perfumes, and glasses may not be eligible for return.

Refunds Refunds are processed within 14 days. Card payments are refunded to the same card. Cash-on-delivery payments are refunded via bank transfer. The Seller is not responsible for incorrectly provided bank details.

Dispute Resolution (ADR) The Customer may use alternative dispute resolution procedures through national authorities or the EU online platform: https://ec.europa.eu/consumers/odr/